privacy

MeetCloud Privacy Policy

MeetCloud is committed to protecting your privacy and ensuring you have a positive experience when using the services we provide, which we generally refer to as MeetCloud or MeetCloud services, or when visiting our promotional or marketing websites, such as MeetCloud.us and MeetCloud.com.

This policy explains how we handle data, including what we collect and how we obtain it, how we use it, when and if we disclose it, and some of your options for managing your data with MeetCloud. It applies worldwide to all of our subsidiaries and covers all data that you provide to us, as we describe below.

Information that can be used to identify or be reasonably associated with a specific person is “personal data”. Where the data described in this policy is personal data, we only disclose it in the ways we have stated.

In addition to this privacy policy, we have established policies to protect K-12 students using our services through their schools for their education. For information regarding how MeetCloud handles personal data of K-12 students who use MeetCloud through their schools, who we generally refer to as school subscribers, please visit: MeetCloud for K-12 Schools & Districts Privacy Policy.

Aside from providing services to K-12 students through school subscribers as discussed above under our MeetCloud for K-12 Schools & Districts Privacy Policy, MeetCloud does not knowingly allow children under the age of 16 to sign up for their own accounts. If you are a parent or legal guardian and believe your child has given us information, you can contact us at privacy@MeetCloud.us, and we will take appropriate steps to investigate and address the issue.

This policy and the MeetCloud for K-12 Schools & Districts Privacy Policy may be updated periodically because our business, or regulations that apply to MeetCloud, may change. If we make any material changes to the way we handle personal data as described here, we will notify you by posting an updated notice on our website. We encourage you to review this page regularly for the latest information on our privacy practices. The effective date at the top of this policy indicates when the policy was last revised.

Cookies and Automated Collection of Data

This section applies to marketing websites only and does not apply to MeetCloud services. There are no advertising cookies or tracking technology in our services.

MeetCloud collects information about you when you visit our marketing websites, unless you tell us not to by adjusting your cookie setting. We use such things as cookies and tracking technologies from our advertising service provider tools (e.g., Google Ads). Information collected includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referrer URL, exit pages, the files viewed on our marketing sites (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.

We use this information to determine the offers to make for our services, analyze trends on and run the marketing site, and understand users’ movements around the marketing site. We also gather information about our visitors, such as location information at the city level (which we get from IP addresses) for tailoring advertising and selecting the language to use to display the website.

You have choices about what cookies can be used. You can adjust cookie settings by turning off optional cookies in your browser’s setting or by using our Cookie Preferences link at the bottom of the MeetCloud homepage. To ensure that you do not receive Advertising Cookies, you can adjust the slider at the Cookie Preferences link to “Required Cookies/CCPA Opt-Out”.

Disclosures

During use of MeetCloud. When you use MeetCloud, some data will be disclosed to other participants and to meeting or webinar hosts. For instance, when you attend a meeting, your name might appear in the attendee list. If you turn on your video camera, your image will be shown. If you send a chat or share content, that can be viewed by others in the chat or the meeting.

Customer Content, Dashboards and Reports. Customer content, including information shared during meetings, information about participants in meetings and any recordings of meetings, belongs to our customers. Customers may use this content, which may include personal data about participants, for their own purposes. Customers may also receive data we collect (for example, participants’ names) when they generate MeetCloud dashboards and usage reports for themselves.

At the direction of our Customers. As described more below, under the EU’s GDPR, MeetCloud is a “Processor” of customer content and personal data that our Customers may put into our systems when they use MeetCloud. Our customers are the “Controllers”. We follow their directions regarding this data, and may store it, delete it, or disclose it at their direction.

For Legal Reasons. We may also disclose data when we respond to valid legal process including jurisdiction. MeetCloud’s policies regarding compliance with valid legal process preclude cooperation where a government does not have jurisdiction. MeetCloud may also disclose data when reasonably necessary to preserve MeetCloud’s legal rights.

To Third Party Service Providers. We use third-party service providers to help us provide portions of the MeetCloud services and give support. Examples of these third parties include public cloud storage vendors, carriers, our payment processor, and our service provider for managing customer support tickets. They only receive data needed to provide their services to us. We have agreements with our service providers that say they cannot use any of this data for their own purposes or for the purposes of another third party. We prohibit our service providers from selling data they receive from us or receive on our behalf. We require service providers to use data only in order to perform the services we have hired them to do (unless otherwise required by law). For example, we may use a company to help us provide customer support. The information they may receive as part of providing that support cannot be used by them for anything else. For more information about our service providers, please see our Sub-processors page.

Does MeetCloud sell Personal Data?

We do not sell your data.

We do not allow marketing companies, advertisers or similar companies to access personal data in exchange for payment. We do not allow third parties to use any personal data obtained from us for their own purposes, unless you consent (e.g., when you download an app from the Marketplace). Our customers may use the webinar service to generate their own marketing leads and they may provide marketing information to you. When you register for a webinar, you provide your data to the host of the webinar, and if required, any consent that you give about your data would be to them, as well. MeetCloud may keep the data about the registration in our system in order to facilitate the webinar, but MeetCloud does not use or share that data other than to provide the services. A customer may also charge for their webinars. Again, that transaction is between the host and participant of the webinar. MeetCloud is not selling any data.

As described in the MeetCloud marketing sites section, MeetCloud does use certain standard advertising tools on our marketing sites which, provided you have allowed it in your cookie preferences, sends personal data to the tool providers, such as Google. This is not a “sale” of your data in the sense that most of us use the word sale. However, California’s CCPA law has a very broad definition of “sale”. Under that definition, when MeetCloud uses the tools to send the personal data to the third-party tool providers, it may be considered a “sale”. It is important to know that advertising programs have always worked this way and we have not changed the way we use these tools. It is only with the recent developments in data privacy laws that such activities may fall within the definition of a “sale”.

Because of CCPA’s broad definition, as is the case with many providers since the CCPA became law, we provide a “Do Not Sell My Personal Information” link at the bottom of our marketing sites. You can use this link to change your Cookie Preferences and opt out of the use of these advertising tools. If you opt out, Personal Data that was used by these tools will no longer be shared with third parties in a way that constitutes a “sale” under CCPA.

Data Retention

We will retain personal data collected for as long as required to do what we say we will in this policy, unless a longer retention period is required by law. Customers can delete their own content.

Transfer and Storage of Personal Data

MeetCloud services generally store data in the United States, though through our global data centers, data may come in from wherever users are located. We may transfer your data to the U.S., or to third parties acting on our behalf, for the purposes of processing or storage. Our customers may choose to have their data stored outside of the U.S; for example, they may choose to have their data stored in their geographic vicinity. We may store local data locally in order to comply with specific local laws and regulations. By using MeetCloud, or providing personal data for any of the purposes stated above, you consent to the transfer to and storage of your personal data in the U.S., or other location as directed by our customer. In certain limited circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your personal data.

Security of your Personal Data

MeetCloud is committed to protecting your personal data. We use a combination of industry-standard security technologies, procedures, and organizational controls and measures to protect your data from unauthorized access, use, or disclosure.

We recommend you take every precaution in protecting your data when you are on the Internet. For example, change your passwords often, use a combination of upper and lower-case letters, numbers, and symbols when creating passwords, and make sure you use a secure browser. If you have any questions about the security of your data, please contact our security team at security@MeetCloud.us

Linked Websites and Third-Party Services

Our marketing websites may provide links to other third-party websites and services which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites you visit or services you use.